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Lansing Community College Library Services

Reference & Instruction Guide: Procedures

Policies, procedures, best practices and training guide, for reference and instruction services.

Philosophy of Instruction Services

The goal of LCC Library instruction services is not just to describe resources and techniques necessary for the successful completion of specific assignments. Rather, it is to teach information literacy skills as outlined in the Information Literacy Competency Standards for Higher Education by the Association of College and Research Libraries (ACRL) division of the American Library Association (ALA). Instruction Librarians employ effective pedagogy by incorporating techniques of active learning, problem-based learning, and group work when appropriate.

Instruction Services Team

The Instruction Services Team (IST) provides the overall direction for all library instruction. Library instruction is available to current LCC students and employees. The Instruction Services Team provides guidance in instruction sessions, workshops, and communication intended toward development of information literacy skills. Please read more about IST and its charges and responsibilities by referring to the IST tab under the Library Teams Research Guide. IST performs the following activities as part of their duties:

  • Collaborate with faculty to create library instruction that is course supportive and relevant
  • Develop course specific student learning outcomes
  • Prepare and maintain instruction resources
  • Provide instruction that addresses various learning styles, and utilizes current technology and alternative methods of delivery
  • Assess student learning
  • Assess team effectiveness


Generally, over 150 instruction sessions are scheduled each fall and spring semester. Library instruction is also provided during the summer semester.

The most commonly scheduled classes:

  • Writing
  • Reading
  • English
  • Academic Success
  • English as a Second Language

TO DO: Locate the "Instruction Sessions" folder in the LCC Files and review the folders for the various courses that have scheduled instruction sessions: N:/SA-Division/Learning Assistance/Reference Instruction Services/Instruction/Instruction Sessions.

  • Library instruction is available for all courses taught at the Downtown Campus and at West Campus.
  • At LCC East, LCC North, and the Livingston County Center library instruction is available for writing, reading, and academic success courses. Faculty at these locations, as well as at West Campus, are responsible for reserving a computer classroom for the session.
  • Occasionally, or during peak times of the semester, the library session may be presented in a computer classroom elsewhere on main campus. This normally occurs due to the fact that TLC 218 is already scheduled with another class.

TO DO: Use the college website to locate information for each learning center. Be sure to note locations and directions for each center.

Instruction assessment is ongoing and tied to student learning outcomes. Learning outcomes assessment activities are developed and / or modified to meet the changing needs of LCC courses and programs.

Classroom Assessment Techniques (CATS)

Instruction librarians use a variety of CATS to check for students' understanding and learning. Assessment techniques used during a session allows the librarian to make adjustments to assist students' learning. CATS presented at the conclusion of a session allows the librarian to reflect on the students' experience and to make changes to their teaching for a future library instruction sessions. A typical assessment technique used by the instruction team is a One Minute Paper.

Additional assessment / evaluation activities:

  • Peer Observation once a year.
  • A standardized quiz linked through D2L for WRIT 121, WRIT 122, and Nursing courses.
  • Faculty surveys.


  • In the library's Google Drive account locate the Instruction folder and then locate the One-Minute Paper folder. Review the students' comments about that they learned in their instruction session.
  • Locate the Peer Observation folder in the LCC Files and review the Pre-Library Instruction Peer Observation form and the "Observation" form. N:\SA-Division\Learning-Assistance\Reference-Instruction-Services\Instruction\Peer-Observation

It is important to keep statistics regarding the number of sessions conducted and the number of students present during the instruction session.

After completing an instruction session, the librarian conducting the instruction session should record the statistical information on the Head Counts for Instruction Sessions form located in TLC 218 at the instructor's station.

Instruction statistics for each semester are compiled by the Instructional Services Librarian and reported to the Library Department.

TO DO: In the LCC Files locate the Statistics folder in the Instruction Team's folder. Review the statistics report for the most recent semester. Note the number of sessions and students served for the semester and how it compares to past semester. Also, review the number of sessions each librarian conducted, how many hours of preparation, and how many hours of instruction time each presented.

Instruction Requests

Please review the following with the instructor:

  • The library instruction room (TLC 218) is equipped with 36 computers that allow for hands-on and interactive sessions.
  • Requests for instruction sessions must be submitted using the online Library Instruction Request Form. The request should be submitted a minimum of one week prior to the instruction date. Providing an alternative date for the session is strongly suggested.
  • Library instruction sessions are more likely to be effective if they are tailored to an assignment. Librarians are available to collaborate with instructors in designing a research assignment. Requests for sessions where there is no clear research need or assignment should be discouraged and may not be honored, especially at peak instruction times during the semester.
  • In order to provide useful content and instruction, the sessions should be at least 50-60 minutes. Requests for instruction less than 50-60 minutes are discouraged. Amount of instruction delivered will be directly related to scheduled time.
  • Application software may not be altered, added, or removed from the computer workstations. Online library / college supported software will be made available on the computer workstations. It is the responsibility of the instructor to be away of and understand the equipment and software available in the Instruction Room.
  • Faculty are encouraged to schedule a library session at the time in the semester when information / research is most useful.
  • Faculty are required to be present during the session or arrange for a faculty substitute.
  • Instructors should not leave their students unattended during the instruction session or in the library instruction room after the librarian's presentation. In addition, the library is not responsible for personal belongings left in the room unattended.
  • Faculty are encouraged to participate and / or interact with the librarian during the session.
  • Faculty may also reserve the computer room (TLC 218) for use with their students without librarian instruction. 
  • Food and beverages are not allowed in the room.
  • Classes will not be scheduled in the room on a regular, recurring basis.
  • Please notify the Reference Desk (517-483-1615) or the Checkout Desk (517-483-1626) if you are unable to keep your Room Use Reservation or Instruction Appointment.

TO DO: Review the "Making Library Instruction Successful" information in the Library Instruction section of the website.

Faculty can request library instruction for their students by completing the online Library Instruction Request Form.

The online request form can be accessed via the Library Instruction webpage and the Request Forms webpage.

Faculty members are asked to submit their request a minimum of one week prior to the instruction date. Every effort will be made to fulfill an instruction request. Requests submitted with less than a week's notice will be honored only if instruction staff and library instruction space is available.

TO DO: Locate and review the instruction request form on the library website. Be sure to note the Types of Sessions, Types of Sources, and Additional Content sections.


Incoming instruction requests are received by the Instructional Services Librarian via e-mail. The goal is to schedule the sessions equitably among the Instruction Librarians.

The Instructional Services Librarian will:

  • Confirm the requested session date and time with the instructor.
  • Add the session information to the When to Work scheduling system and to the Reference Desk calendar.
  • Assign librarians to sessions approximately two weeks in advance.
  • About one week in advance, instructors will receive an e-mail confirming the date, time, and librarian assigned to their sessions.

The Instruction Services Librarian and the librarian assigned to a session will share, as needed, information about a  session.

TO DO: In the When to Work scheduling system review the section for scheduled instruction sessions.


Instruction Librarian responsibilities:

  • Review the faculty instructor's request and contact the instructor if there are any questions about specific content for the library sessions.
  • Develop a lesson plan, as well as learning and assessment activities, that are tied to learning outcomes and the student's assignment.
  • Develop or gather library  handouts or publications that will help facilitate a successful learning experience for the students. The Instruction Sessions folder in the LCC Files is a repository for handouts and activities.
  • Share handouts, activities, PowerPoints, et cetera developed. Place these resources in the Instruction Sessions folder in the shared files.
  • Track and record the amount of time spent on preparing and delivering each library instruction session. The Instructional Services Librarian will provide an Estimated Preparation Time form at the beginning of each semester. Preparation time for instruction sessions will be recorded as part of the semester instruction statistics.
  • Record the number of students served in the library instruction session on the Head Counts for Instruction Sessions form in the library instruction room.
  • Use Best Practices in the development and delivery of library instruction.

TO DO: Review the content in the "Best Practices" folder. N / SS-Division / ... / Internal Communications / Library Teams / Instruction Services / Team Documents / Best Practices

  • Faculty may request library tours for their classes. The tours are presented with a philosophy of teaching students about the library. Library tours usually take 30 - 60 minutes. Librarians are assigned to the tours just like other instruction sessions except in most cases there will be no instruction in the library instruction room. 
  • When conducting library tours, use the suggested Tour Talking Points in addition to any specifics requested by the instructor.
  • Requests for library tours for the general public should be referred to the Library Department Office for scheduling. General tours for the public are conducted by the Access Services Staff.


  1. Review the Tour Talking Points handout, attached below.
  2. Read the information about the Emerging Light suspended sculpture that hangs in the library atrium. The information is located on a wall plaque south-west of the Checkout Desk.
  3. Observe two or three library tours presented by fellow librarians.