Librarians have several Research Help Desk phone options.
Check for voicemail messages and missed calls when opening the Research Help Desk and throughout your shift.
To retrieve voicemail messages:
Return all voicemail messages. Consider returning missed calls. Delete all voicemails and missed calls after the transaction is resolved.
Always ask a caller first if he or she would like to be transferred to the other person's voicemail and give the caller the phone number to which you are transferring him/her.
**Summer 2021 - The above info will be updated with Cisco Internet Phone features. (SS)