When you answer the phone, identify the LCC Library Research Help and give your name.
Check for voicemail messages when opening the Research Help zone and throughout your shift.
To retrieve voicemail messages:
If red light on the receiver does not go off after you delete a message, then enter numbers 7709.
(The above tip is for a wired phone receiver. As we move to a wireless / deviceless environment, it will be obsolete.)
Always ask a caller first if he or she would like to be transferred to the other person's voicemail and give the caller the phone number to which you are transferring him/her.
**Summer 2021 - The above info will be updated with Cisco Internet Phone features. (SS)