When you answer the phone, identify the Lansing Community College Library Reference Desk and give your name.
Check for voicemail messages when opening the Reference Desk and throughout your shift.
To retrieve voicemail messages:
If red light on the receiver does not go off after you delete a message, then enter numbers 7709.
Always ask a caller first if he or she would like to be transferred to the other person's voicemail and give the caller the phone number to which you are transferring him/her.