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Lansing Community College Library
Research Guides
Reference & Instruction Guide
Types of Reference
Reference & Instruction Guide: Types of Reference
Policies, procedures, best practices and training guide, for reference and instruction services.
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Types of Reference
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Types of Reference
Desk
Best practices, tools, and guidelines for working the LCC Research Help desk.
Phone
Procedures for when performing Research Help Services via the telephone.
Chat
Best practices and procedures for performing Reference Chat via the QuestionPoint program.
E-mail
Guidelines for Reference Services provided via e-mail and shared follow ups.
Roving
Overview and tools for providing Reference Services in the LCC Learning Commons.
Appointment
Best practices, guidelines, and expectations for librarians and students involved in the Reference Appointments service.
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