The Research Help Desk phone is located at the Research Help Desk.
Check for voicemail messages and missed calls when opening the Research Help Desk and throughout your shift.
To retrieve voicemail messages:
Return all voicemail messages. Consider returning missed calls. Delete all voicemails and missed calls after the transaction is resolved.
Always ask a caller first if they would like to be transferred to the other person's voicemail and give the caller the phone number to which you are transferring him/her.