Usability testing is the process of evaluating a product/website by testing it on real users. During a usability test, the user is asked to complete tasks while observers watch, listen, and take notes. The goal of usablity testing is to ensure that the product/website meets the needs of the end user.
Thanks to Matthew Reidsema for use of a facilitator script and observer instructions. The script was adapted from Steve Krug's Rocket Surgery Made Easy.
Thanks to Rebecca Blakiston for use of the notetaking templates, links to articles on this guide, and ideas for doing informal testing.
Read the articles below to learn about best practices for facilitating usability tests.