Usability testing is the process of evaluating a product/website by testing it on real users. During a usability test, the user is asked to complete tasks while observers watch, listen, and take notes. The goal of usablity testing is to ensure that the product/website meets the needs of the end user.
Thanks to Rebecca Blakiston for use of the notetaking/persona templates, links to articles on this guide, and ideas for doing informal testing.
Read the articles below to learn about best practices for facilitating usability tests.
Our goal is to do informal testing of some part of the Library website once a month. However, for major changes to the website, we will do more formal testing.
Formal testing may be done where observers are in a different room or usability tests may be recorded and then watched together during a Web Improvement Team meeting.
The documents below are for formal testing when participants are being recorded or observed.