Usability testing is the process of evaluating a product/website by testing it on real users. During a usability test, the user is asked to complete tasks while observers watch, listen, and take notes. The goal of usablity testing is to ensure that the product/website meets the needs of the end user.
Thanks to Rebecca Blakiston for use of the notetaking/persona templates, links to articles on this guide, and ideas for doing informal testing.
Read the articles below to learn about best practices for facilitating usability tests.
Watch a sample usability test.
Our goal is to do informal testing of some part of the Library website once a month. However, for major changes to the website, we will do more formal testing.
Formal testing may be done where observers are in a different room or usability tests may be recorded and then watched together during a Web Improvement Team meeting.
The documents below are for formal testing when participants are being recorded or observed.