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Lansing Community College Library Services

Usability Testing: Home

Guidelines for usability testing of the library website.

What is Usability Testing?

Usability testing is the process of evaluating a product/website by testing it on real users. During a usability test, the user is asked to complete tasks while observers watch, listen, and take notes. The goal of usablity testing is to ensure that the product/website meets the needs of the end user. 

Credits - Thanks!

Thanks to Matthew Reidsema for use of a facilitator script, consent form, and observer instructions. The script was adapted from Steve Krug's Rocket Surgery Made Easy.

Thanks to Rebecca Blakiston for use of the notetaking/persona templates, links to articles on this guide, and ideas for doing informal testing.

Guidelines for Facilitators

Read the articles below to learn about best practices for facilitating usability tests.

Usability Demo

Watch a sample usability test.

Types of Testing

Our goal is to do informal testing of some part of the Library website once a month. However, for major changes to the website, we will do more formal testing.

Formal testing may be done where observers are in a different room or usability tests may be recorded and then watched together during a Web Improvement Team meeting.

The documents below are for formal testing when participants are being recorded or observed.