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Lansing Community College Library

Library Teams: User Services

All the teams in the LCC Library, a description of their purpose, and a listing of their charges and responsibilities

Description

The User Services Team (UST) provides a forum to plan, communicate, exchange ideas, and share information relative to Checkout and Multimedia Desk services. The team meets every two weeks during fall, spring, and summer semesters.

Charge

The User Services Team develops recommendations, guidelines, and procedures to achieve effective, customer-centered service at the Checkout and Multimedia Desks. The team addresses both Checkout and Multimedia Desk issues and concerns.

The User Services Team has responsibilities for the following areas:

  1. Evaluating the effectiveness of Checkout and Multimedia Desk operations.
  2. Maintaining currency of Checkout and Multimedia Desk policy and procedures.
  3. Making recommendations for policy changes to DIT as needed.
  4. Keeping library staff informed of Checkout and Multimedia Desk policies and procedures.
  5. Monitoring trends in the delivery of library circulation services and making recommendations for improvements.
  6. Implementing department goals, policies, and procedures that fall within the team's purview.
  7. Taking action on business referred by DIT.
  8. Evaluating the team's effectiveness.

Team Communication

Team meetings are open to all staff. Agenda of each upcoming meeting will be sent by e-mail in advance of the meeting. Members of the team share in meeting facilitation and note taking. Meeting notes are e-mailed to the library distribution list (SS-LIBRARYSTAFF@lcc.edu) no later than one week following the meeting. Agendas and meeting notes will be made available in the department shared workspace.

Team Representation

  • Circulation Supervisors, part-time and full-time
  • User Services and Operations Manager
  • Representation and expertise from other departments and staff on an as-needed basis