Reference & Instruction Guide: Types of Reference

Best practices, tools, and guidelines for working the LCC Research Help desk.

Procedures for when performing Research Help Services via the telephone.

Best practices and procedures for performing Reference Chat via the QuestionPoint program.

Guidelines for Reference Services provided via e-mail and shared follow ups.

Overview and tools for providing Reference Services in the LCC Learning Commons.

Best practices, guidelines, and expectations for librarians and students involved in the Reference Appointments service.