The reference interview answers the basic question: what does the patron really want to know? Listen to the patron and look for non-verbal cues. Shadowing experienced librarians can help you develop your own techniques. It takes time and a lot of practice to perfect a reference interview technique that works for you.
The following questions are those you can use to ask the patron in order to receive more information about their inquiry:
The following questions are those you can ask yourself in order to find the best resources for your patron:
The following questions are commons ones that you may experience while working the Reference Desk: